Frequently Asked Questions

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You cannot have multiple accounts. However, we will introduce the sub-accounts feature shortly.

If you want to create a corporate account, select “corporate account” option at the beginning of account registration. Next, fulfill representative's personal information and company’s information.
Corporate account option has been created for business owners who would like to trade using the company funds.

No, you do not need to verify your personal data to create an account.
However, you need to become a verified user to trade on CoinDeal.

Right now you can trade with Bitcoin, Bitcoin Cash ABC, Litecoin, Ethereum, Dash, Futurocoin, Qtum, Verge, Bytecoin, Lisk, Nano, Ripple, Deeponion, Stronghands, Draftcoin, Infinity Economics, Experience Points, X12 Coin, Bitcoin Token, Dogecoin, Monero, Tron, SL Token, Orbise10, EOS, Electroneum, Electra, Footballcoin, Safex Cash, Bitcoin SV, Privcy, LBRY Credits, Global Cryptocurrency, DFS Token, Safex Token, Nasdacoin, Proelio, Experience Chain, Buddy, TRUEUSD, Stellar, Academy, Neo, USD Tether Erc20, Tether US (USDT). CoinDeal will introduce new cryptos based on the community’s feedback from “new cryptocurrency voting system.”

To meet our users’ expectations, we conduct a poll for the next implemented cryptocurrency. You can check the status of current voting here.

At this moment it is possible to deposit and withdraw EUR, USD, PLN, GBP, RUB and KRW. In the near future, CoinDeal will implement more fiat currencies.

Bitcoin is a cryptocurrency created in 2008 by Satoshi Nakamoto. Even after almost ten years, Satoshi Nakamoto is a mystery. There is a lot of speculations about him and still no one knows if he is a person or a group of people. One thing is sure though, BTC is the most popular cryptocurrency in the world. The highest price of Bitcoin was $20 000 (until now). At this moment, you can check the current price here.

Yes, our page supports mobile browsers.
We are currently working on iOS/Android application for the platform. As soon as it is available, we will announce it to the users.

Security is our top priority. We use the most advanced SSL standard available together with Cloudflare security features.

Users are protected by sophisticated password requirements. Two factor authentication and email confirmations are mandatory for withdrawals. Also, every time we record an attempt to log in from a different IP address than usual, we will send you a warning email.

90% of exchange funds are stored in cold wallet protected by Multisignature.

Yes, however you need to be an adult to trade on CoinDeal exchange platform.

Yes, CoinDeal does have an API.
You can find more details about the API via the link available on your profile page or you can simply click here.
If you are looking for API Documentation follow this link:
We would like to notice that in API Request you need to use Basic access authentication.
In authorization header you need to put Basic base64_encode(username:password), where username is public key and password is a private key generated on API page available from your profile.

For more questions and answers on API go here.

Coindeal is a cryptocurrency exchange platform.
Low fees combined with our security features and high liquidity makes us one of the best cryptocurrency exchange platforms available.

Our Support Team is there for you. If you have any questions, we will gladly answer them, 24 hours a day, 7 days a week.

We want to create a new quality in cryptocurrency exchange world.

If you invite your friends to trade on CoinDeal, you will receive 20% of their trading fees as an award for a recommendation. You can read more about referral program here.

Withdraw and deposit options available at the moment are: BITCOIN, BITCOIN CASH ABC, LITECOIN, ETHEREUM, DASH, FUTUROCOIN, QTUM, VERGE, BYTECOIN, LISK, NANO, RIPPLE, DEEPONION, STRONGHANDS, DRAFTCOIN, INFINITY ECONOMICS, EXPERIENCE POINTS, X12 COIN, BITCOIN TOKEN, DOGECOIN, MONERO, TRON, SL TOKEN, ORBISE10, EOS, ELECTRONEUM, ELECTRA, FOOTBALLCOIN, SAFEX CASH, BITCOIN SV, PRIVCY, LBRY CREDITS, GLOBAL CRYPTOCURRENCY, DFS TOKEN, SAFEX TOKEN, NASDACOIN, PROELIO, EXPERIENCE CHAIN, BUDDY, TRUEUSD, STELLAR, ACADEMY, FUTUROBETCOIN, NEO, USD TETHER ERC20, TETHER US (USDT). In the near future, CoinDeal will implement more fiat currencies. Additionally, you can use a credit card to buy BTC via our trusted partner - - and send them directly to your Coindeal wallet. This way, you can have BitCoins available for trading even within 2 hours. At this moment it is possible to deposit and withdraw FIAT with the following payment options: EURO - For deposits: Bank transfer, Skrill, Mistertango and for withdrawals: Bank transfer, Skrill. USD - For deposits: Bank transfer, Skrill, Epay and for withdrawals: Skrill, Epay. RUBLES - For deposits and withdrawals: Payeer. PLN - For deposits and withdrawals: Bank transfer, Skrill. KRW - For deposits and withdrawals: Skrill. GBP - For deposits: Bank transfer, Skrill, Epay and for withdrawals: Skrill, Epay.

We charge you with a fee every time you make a purchase or sale transaction on CoinDeal.
Check latest fees rates on fees subpage

CoinDeal is available worldwide, however, countries listed below cannot trade on our exchange just yet.

List of countries: Afghanistan, Angola, Azerbaijan, Bahamas, Botswana, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Congo, Cuba, Democratic Republic of Congo, Equatorial Guinea, Eritrea, Ethiopia, Ghana, Guinea Bissau, Haiti, Iran, Iraq, Libya, Madagascar, Mozambique, Myanmar, Nicaragua, North Korea, Pakistan, Panama, Rwanda, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Trinidad and Tobago, Tunisia, Turkmenistan, Uzbekistan, Venezuela, Yemen, Zimbabwe.

The identity verification process takes only a few minutes and is conducted via an automated system. In case of manual verification this process may take several days. This situation is most often caused by unreadable documents that are delivered to us.

To be sure that your notification will be processed by an automated system please pay attention to:

  • using your legal name and surname
  • using your full, current address
  • making your picture and ID clear and readable
  • checking if your photos are well-lit

To complete the identity verification process, you will be required to provide:

  • scans of both sides of your ID card
  • identity verification photo (picture of you, as an account owner, with your ID held in one hand)
  • confirmation of the address of residence
  • photo of yourself with current date and a signature

Please remember that the photo of your face should be high quality and all details must be clearly visible. Also, the digits on your ID must be legible and not covered by fingers.

By entering one-time code from Google Authenticator you can be certain that only you, holding your phone at this moment, can log into your account. Even someone knowing your password will not be able to access your account and funds, because they will be required to provide code showing only on your device, and only for a particular amount of time.

Download Google Authenticator app on your device (it is free). During your registration process you will be asked to scan or type in the code in order to connect your GA to our platform. Open the app and choose one of the options. That’s it! Now anytime you are asked for the GA code, just open the app and enter the one that appears next to on the list of all connected services.

Our platform is secured by most advanced SSL standard incorporated together with Cloudflare security features.

Users are protected by complex password requirements, mandatory 2FA and email confirmations needed for withdrawals and warnings about login attempts made from different IP than usually.

Exchange funds are stored in 90% in the cold wallet protected by Multisignature.

Make sure that the pictures you upload are of high resolution - all the details are clearly visible and well-lit.

If you cannot make a high resolution picture with your laptop camera, consider uploading one taken with your phone - it will make a verification process faster.

Remember that the size of the pictures can’t be bigger than 8MB.

Be patient - the verification process may take up to 24 hours.

We do it simply to be 100% sure that you are you. This greatly reduces the risk of someone hacking into your account or managing your funds without your consent. It is also a mandatory part of KYC procedure that we have to have in place, following local and international Anti-Money Laundering directives.

The process of verification may seem complicated, but we collect all the informations to make sure that you are the only one accessing your account and that nobody else impersonates you. It is done in accordance to AML&KYC policies. You can learn more about AML&KYC here.

You can have a glimpse at how the trading page looks here.

Once you get your account created and verified, you can start trading with cryptocurrencies like BTC, BCH, LTC, ETH, DASH, QTUM, XRP, NANO, BCN, XVG, LSK, FTO, XIN, ONION, SHND, DFT, XP, X12, BTK, XMR, DOGE, TRX, SL EOS, OBRT, ECA, ETN, XFC, SFX, BCHSV, PRIV, LBC, GCC and FIAT currency EUR, USD, GBP, PLN, RUB. More of crypto and FIAT currencies will come soon.

Standard time of crypto withdrawal is 30 minutes

In exceptional situations it could take up to 24 hours, which is due to the fact that users' funds are stored on Cold Wallets which are not connected to the Internet.

Whitelisting is the practice of identifying entities that are provided a particular privilege, service, mobility, access or recognition. Entities on the list will be accepted, approved and/or recognized. Whitelisting is the reverse of blacklisting, the practice of identifying entities that are denied, unrecognised, or ostracised.

Coindeal adheres to the latest security standards and helps to prevent unauthorized entries at your account through authorization of each IP that attempts your account log in. Each time you access your account from different location or device that would have an IP that is not yet whitelisted (meaning associated with your account), you will be asked to confirm that indeed it is you who wants to log in. Once you will confirm new IP to be whitelisted, this IP will be associated with your account going forward and you will be able to log in from this IP in the future.