How can we help?

I have deposited BTC to my account. Why are they not available in my wallet yet?

All BTC transactions need to be confirmed by ‘miners’ before they will land in your BTC wallet.

You can check if your transaction was already confirmed by searching your sender or receiver address on https://btc.com/.

If you are unable to find your BTC transaction there, it means the transaction has not been executed and you need to contact sending side. Please note that Coindeal can only credit deposits that are visible on the blockchain.

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