How can we help?

I have deposited BTC to my account. Why are they not available in my wallet yet?

All BTC transactions need to be confirmed by ‘miners’ before they will land in your BTC wallet.

You can check if your transaction was already confirmed by searching your sender or receiver address on https://blockchain.info/.

If you are unable to find your BTC transaction there, let our Support Team know.

Can't find what you were looking for?

Contact our support: Submit a request