How can we help?

How to edit my profile details?

To edit your profile details, please reach out to our Support Team via 'Submit a Request' button below.

Please specify what kind of details you would like to change.

If it is a change regarding ID details, provide us with the following:

  • previous number
  • previous issue/expiry date
  • new number
  • new issue/expiry date
  • picture of yourself holding your ID

If it is a change regarding your address, provide us with a new proof of residence and the information in the following format:

previous address

  • street:
  • street number:
  • city:
  • postal code:
  • region:
  • country:

new address:

  • street:
  • street number:
  • city:
  • postal code:
  • region:
  • country:

If it is a change regarding your name, you can submit your request via PROFILE page here: Profile page

Remember, you can change your name only in accordance with your legal name written on your ID card/passport.

Can't find what you were looking for?

Contact our support: Submit a request