How can we help?

How do I contact the CoinDeal Support Team?

With our customers from all over the globe in mind, we gathered a group of multilingual enthusiasts who really care about the problems you encounter. Our Support Team is available for you 24/7, ready to assist you with well-informed opinions and expert advice!

There are two ways to contact us:

  1. You can submit your request in the form of a text message here: Contact Support

    To help us understand your issue better, please attach any screenshots or documents you deem appropriate for making your point as clear as possible. Look for a prompt reply in your e-mail box!

  2. You can start texting live with one of our Support Agents by clicking a Live Chat icon at the bottom right corner of the CoinDeal web page. Receive an answer in a matter of seconds! We speak English, Polish, Korean, Chinese, Russian and Ukrainian. Not all languages are available 24/7 but you can always ask when the agent with the language of your choice will be online or you can ask an available agent to use a translator.

    After finishing the chat, we would really appreciate your feedback by giving a mark and/or leaving a comment. Your honest opinion helps us improve our service and serve you better in the future!

Remember that our PREMIUM users have priority treatment by having a private chat and ticket line. Read more about PREMIUM here: Premium Account

Can't find what you were looking for?

Contact our support: Submit a request