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All topics in category Deposits & Withdrawals

Long-awaited feature of automated crypto withdrawals through our application programming interface (API) is now available to our users. We took all the necessary precautions to make it both safe and useful. Withdrawals can be made only to the addresses that were previously used and added by you a...Read more...

Yes, it is possible to send mining payouts directly to your CoinDeal wallet.Read more...

Withdrawal and deposit times are dependent on the network of currency that you are trying to withdraw. Cryptocurrencies Withdrawal and deposit times are dependent on cryptocurrency network which you are trying to withdraw. Standard time of withdrawal/deposit is no longer than 1 hour. Please note ...Read more...

Before we describe how to create a SegWit Bitcoin address, you should know that there are two main reasons why you should do it. First of all, as an innovative exchange platform, we want to show our support to the SegWit adoption and therefore every BTC withdrawal done to a bech32 address will re...Read more...

Each transaction you make in the ‘crypto world’ can be tracked online via so called ‘block explorers’. Some cryptos use their own web interface to do it, others use already existing websites. While every block explorer may look differently, they all share a common feature that allows you ...Read more...

All BTC transactions need to be confirmed by ‘miners’ before they will land in your BTC wallet. You can check if your transaction was already confirmed by searching your sender or receiver address on https://btc.com/. If you are unable to find your BTC transaction there, it means the transact...Read more...

Yes, it is possible to cancel a pending order. Remember, when you choose to cancel an order, it may happen that it has already been completed.Read more...

Depending on your account level there are different types of limits. Tier 1 STARTER Only crypto deposits and withdrawals are available. Unlimited deposits. Withdrawal limits are: up to 1,000 USD daily up to 20,000 USD monthly Tier 2 INTERMEDIATE Crypto and fiat deposits are available. Unlimited d...Read more...

“Pending” status of your payment means that we have received your deposit and it is waiting to be finally credited to your wallet. It usually should not take more than 30 minutes. If after this time your deposit is still in pending status, please reach out to our Support Team!Read more...

Please remember that status “accepted” or “confirmed” does not always mean that a transaction has been sent from the platform you are using. Your operation can be “confirmed” meaning that it passed the internal validity checks, but was not released to the blockchain yet and, therefore...Read more...

All topics in category Exchange

Yes, CoinDeal does have an API. You can find more details about the API via the link available on your profile page or you can simply click here. If you are looking for API Documentation follow this link: https://apigateway.coindeal.com/api/doc Frequently asked questions on API: 1. What do I need...Read more...

What is Galaxy Score? Galaxy Score is a metric used on https://coindeal.com, provided by a platform called LunarCrush and designed to help you to understand crypto-currencies’ movements. It uses artificial intelligence and machine learning to analyze data from dozens of sources to uncover valua...Read more...

To meet our users‘ needs, we will be launching voting for a new cryptocurrency. You can check the status of current voting by clicking on this link. If you can’t find your favourite coin, or you would like to add your own ICO, drop us an email at add@coindeal.com.Read more...

With our customers from all over the globe in mind, we gathered a group of multilingual enthusiasts who really care about the problems you encounter. Our Support Team is available for you 24/7, ready to assist you with well-informed opinions and expert advice! There are two ways to contact us: Yo...Read more...

Join affiliate partner program and earn on recommendations! How does it work? You need to create an account on CoinDeal and verify it. It is enough to verify your ID to receive the money you earned. Copy referral link available here. Send it all over the world! RECEIVE 20% OF YOUR INVITED FRIENDS...Read more...

Sometimes you may want to quickly buy BTC without needing to transfer FIATs or other funds to the cryptocurrency exchange site. As an innovate exchange platform, we wanted to make sure that you have such an option on CoinDeal. There are two ways to go. From the ‘Wallets’ view press ‘Buy wit...Read more...

Once you have the funds in your wallet, please visit a proper market. You need to find a trading pair of a currency you presently have and the one you want to obtain. All available trading pairs can be found here: Markets Use a search bar to find available pairs for your currency. There are [&hel...Read more...

Use this option to choose the time range (in which the price was changing) you want to analyze. The smaller interval you select, the more information about price fluctuations will appear. Choose the best type of chart for you Fullscreen mode Choose the price range Charts courtesy of TradingView. ...Read more...

Unfortunately, not all US citizens and residents can trade on CoinDeal yet. This is due to legal reasons as we do not have required licenses in order to operate in entire US. Citizens and residents of states listed below can already trade on our exchange: Idaho, Illinois, Indiana, Kansas, Montana...Read more...

In simple words, you can imagine OTC (over-the-counter market) as a shop for instant buying or selling cryptos. You go in, you say that you want to purchase e.g. 2 BTC, the shopkeeper tells you how much it will cost and you decide whether to go for it or not. And it really is that […]Read more...

All topics in category Getting started

To upgrade to level Intermediate, you are required to fill out the AML questionnaire posted on our platform. Additionally, in order to confirm the address given in the profile, you will be asked to send the utility bill and official correspondence from your bank. Below you will find examples of d...Read more...

Yes, you can create an account. However, if you are underage, you cannot trade on CoinDeal platform.Read more...

At CoinDeal, you can deposit and withdraw: Cardano, Adamant, Algorand, AMLT Network, Cosmos, Basic Attention Token, Blockchain Board Of Derivatives Token, Bitcoin Cash SV, Bitcoin Cash ABC, Bytecoin, BitCanna, Bitcoin, Coindeal Token, Dash, DigiByte, Dogecoin, Electra, EOS, Ethereum Classic, Ethe...Read more...

You do not need to verify your personal data to view the markets on the exchange. However, trading at CoinDeal is only possible when you go through the ID verification process (known as tier 1). This will allow you to deposit Cryptocurrencies, withdraw Cryptocurrencies and trade them on the excha...Read more...

Yes, if you go to coindeal.com on your tablet or smartphone, you will find a mobile-friendly page awaiting you there. Also, we have launched an app. The application is free, and access to it is quick and easy, thanks to pairing the device with your account through QR code. To pair the account wit...Read more...

Every time you are making a transaction of buying or selling at CoinDeal, we charge you a transaction fee. Check latest fees rates on fees subpage To make your trading easier our Support Team is waiting for your questions 24/7. We aim to create a new quality in cryptocurrencies exchange world.Read more...

Corporate account option has been created for people who are running their own businesses and who would like to trade using the company funds. To create a corporate account, select “corporate account” option at the beginning of account registration. Then, fill out a representative’s per...Read more...

To sign up you have to click Create account at the top right corner. In the registration window, please input your email address and your unique password. Remember, the password should have at least 8 characters, use upper and lower case letters, numbers and non-alphanumeric keys. Next, read and ...Read more...

CoinDeal is available worldwide, however, countries listed below cannot trade on our exchange just yet. List of countries: Afghanistan, Bahamas, Barbados, Belarus, Botswana, Burundi, Cambodia, Central African Republic, Chad, Congo, Democratic Republic of Congo, Equatorial Guinea, Eritrea, Ethiopi...Read more...

The world of cryptocurrencies is very dynamic and variable. We have also changed a lot recently. We would like to inform you that we have changed our location. The reason is the changing needs of our company in terms of development. Our new address is: Service Provider – CDSV LLC – St. Vin...Read more...

If you invite your friends to trade on CoinDeal, you will receive 20% of their trading fees as a reward for the recommendation. For more detailed information please go to: Affiliate programRead more...

At this point, you can trade with Cardano, Adamant, Algorand, AMLT Network, Cosmos, Basic Attention Token, Blockchain Board Of Derivatives Token, Bitcoin Cash SV, Bitcoin Cash ABC, Bytecoin, BitCanna, Bitcoin, Coindeal Token, Dash, DigiByte, Dogecoin, Electra, EOS, Ethereum Classic, Ethereum, Ele...Read more...

Native SegWit address support. Unlike other platforms, we allow depositing funds on Bech32 address. We are contributing to lightning Bitcoin network. We are doing everything to make your resources safer and transactions quicker. Many cryptocurrencies. CoinDeal will introduce new cryptos systemati...Read more...

Security is CoinDeal’s top priority. Our platform is secured by most advanced SSL standard incorporated together with Cloudflare security features. Users are protected by complex password requirements, mandatory 2FA and email confirmations needed for withdrawals and warnings about login attempt...Read more...

Bech32 is a native segwit address format. It was introduced by BIP173 as a SegWit address. Bech32 consist of around 42 signs and starts with bc1. For example: bc1qa5ndt07z2lu7r2kl6zrffw362chj74vse76lq5 Bech32 addresses are natively SegWit compatible. This means the transaction does not need extra...Read more...

Bitcoin has its ups and downs. But, for sure, the most popular cryptocurrency can surprise. That’s why it found its way to the hearts and wallets of many people. When Bitcoin was very young, you could get 1309 BTC for 1$. What may be interesting, the first transaction ever made in Bitcoin was a...Read more...

CoinDeal is a currency exchange platform where you can trade cryptocurrencies and FIAT currencies. Best security features combined with low fees make us very attractive for our users. To make your trading easier our Support Team is waiting for your questions 24/7. We aim to create new quality sta...Read more...

CoinDeal has been established in March 2018, though the preparations started several months earlier in August 2017. During that time, the founding fathers of CoinDeal have already had plenty of experience in the crypto world. This includes the creation of BuyCoinNow.com in May 2017 – an onl...Read more...

To know more about CoinDeal and stay informed about current promotions and benefits – follow us on: Facebook, Twitter, Instagram, Youtube, LinkedIn, Telegram, Reddit.Read more...

All topics in category Security

What is 2-factor authentication? It is a procedure introduced to ensure that only you can access your account – it is possible because you download an app which generates one-time passwords (OTP) on your mobile. Only after providing this code will you be able to access your account (meaning...Read more...

We are compliant with Anti-Money Laundering and Know Your Customer regulations – both local and international. This means that every registered person’s data for active accounts is held by us and is checked before and during the transaction to assess the risks connected to it and to p...Read more...

In this case, take the following steps: Log in to your account and then change your password. You will find detailed instructions on how to change your password here: How can I change my password? We recommend that you change your password in your email inbox. Please contact the Support team R...Read more...

We do allow VPN and TOR connections.Read more...

CoinDeal holds full reservers of users’ money as one of many aspects of users’ security. Standards that we keep in order to secure our users’ security – our highest priority.Read more...

CoinDeal treats security as a top priority. In case you are not certain of the security of your account, reach out to our Support Team. Please remember that CoinDeal Team staff will never ask for your password. However, there are a few steps which can help you to protect your account: use complex...Read more...

Whitelisting is the practice of identifying entities that are provided a particular privilege, service, mobility, access or recognition. Entities on the list will be accepted, approved and/or recognized. Whitelisting is the reverse of blacklisting, the practice of identifying entities that are de...Read more...

Password requirements: Minimum length is 8 characters It must contain at least one special character It must contain lowercase and uppercase letters It must contain at least one digit It cannot be or contain part of an e-mail address Keep in mind that our guidelines are designed to help you creat...Read more...

You have the same phone number as you did while registering: While logging in to your account, below the 2FA field, select Recover lost GA. Enter the code sent via SMS. Scan new QR code. The rest of the process will be the same as after the first configuration of 2FA app. Here you can […]Read more...

Security is CoinDeal’s top priority. Our platform is secured by most advanced SSL standard incorporated together with Cloudflare security features. Users are protected by complex password requirements, mandatory 2FA and email confirmations needed for withdrawals and warnings about login attempt...Read more...

The verification process is done with the help of automated system and, while it normally takes a few minutes to complete, in rare cases it may take up to a couple of days (in case of the manual verification needed). This is often caused by unreadable documents that were provided. Therefore, to m...Read more...

All topics in category Technical issues

You have the same phone number as you did while registering: While logging in to your account, below the 2FA field, select Recover lost GA. Enter the code sent via SMS. Scan new QR code. The rest of the process will be the same as after the first configuration of 2FA app. You have different [&hel...Read more...

If you have not received activation email, we have some advices: check the spam folder – the email could be wrongly assigned by your email provider be patient, it is normal to receive this email in a few minutes after registration check if you typed your email address correctly by trying to...Read more...

You can log in to coindeal.com using a whole variety of devices and browsers. We also have a mobile-friendly version of our platform. If you are experiencing any technical difficulties though, please log in on Google Chrome web browser with which CoinDeal is the most compatible. Be aware that som...Read more...