Chat with us, powered by LiveChat
supportsupportsupportsupport

support

How can we help you today?

Choose a category to find the help you need.

AccountAccount

Account

Find all the answers to your account's questions here
Deposits & WithdrawalsDeposits & Withdrawals

Deposits & Withdrawals

They've never been easier. Read more.

ExchangeExchange

Exchange

Read the most important information about our exchange.

Getting startedGetting started

Getting started

Read more about how to start your adventure with CoinDeal.

SecuritySecurity

Security

We provide you with the highest security standards.

Technical issuesTechnical issues

Technical issues

Solve your technical problems with our articles.

All topics in category Account

Can I own multiple accounts?

There is no possibility of having multiple accounts. However, in the near future, we are planning to introduce sub accounts functionality.Read more...

Documents requested for verification of corporate account

To get your company account verified you will be requested to send us the following: Company Shareholder Statement Document enlisting all individuals/units that are entitled to the right to represent the company (if not mentioned in Company Shareholder Statement) Proofs of addresses for all indiv...Read more...

How do I close my account?

We are very sorry to hear you are considering deleting your account from our platform. We would like to inform you that to trade, make crypto withdrawals and deposits you do not need to verify your utility bill. If you are experiencing any technical issues with your account, please contact our Su...Read more...

How to change your password?

To change your password please do the following: Desktop view: In the right corner of the page click on your name. On the list that will unfold scroll down until you find “Settings” – click on it. Fill out the form by entering your previous password, new password and the code fr...Read more...

How to edit my profile details?

To edit your profile details, please reach out to our Support Team via ‘Submit a Request’ button below. Please specify what kind of details you would like to change. If it is a change regarding ID details, provide us with the following: previous number previous issue/expiry date new n...Read more...

How to go through ID verification smoothly?

After verifying your phone number, you will be able to proceed with the verification process by clicking VERIFY YOUR ID button on your main Profile page. You will see information about the files you will need to upload/create in the few following steps (1. high-quality pictures of your ID card/pa...Read more...

How will I benefit from upgrading to Premium account?

With our loyal traders in mind, we have created a Premium account which allows our users to have the best trading experience ever! Upgrading to Premium will guarantee you priority treatment by our Support Team and numerous other benefits such as: Become verified faster Receive answers to your que...Read more...

I cannot log into my account, what should I do?

If you have a problem with logging in, please make sure: Your login and password are correct, Caps Lock button is turned off, You are typing the one time password correctly. Additionally, you can try clearing the cache and cookies in your browser. If you performed all the checks mentioned above a...Read more...

Is it possible to be logged at the same time on multiple devices?

There is a possibility to be logged at the same time on multiple devices.Read more...

Proof of income and source of funds. What is it?

In order to complete third level (Advanced) of verification it is necessary to conduct a video chat with one of our agents and provide us with documents confirming the source of your assets. These documents include: a document confirming the source of the wealth (a proof of income). a document co...Read more...

Verification process. What steps should I take in order to upgrade my account?

In compliance with new AML and KYC policies and procedures, we have decided to create three levels of the verification process for all our users. With each next level, our users will expand their range of trading possibilities on our platform. More on limits applied on each level can be found HER...Read more...

What are the types of accounts that I can have?

At CoinDeal, you can create two kinds of accounts: private or corporate. To learn more, go to: How to create a corporate account at the exchange? Be very careful when choosing an account type as they require different documents to get verified. Choosing a proper type will smooth the verification ...Read more...

All topics in category Deposits & Withdrawals

API withdrawals

Long-awaited feature of automated crypto withdrawals through our application programming interface (API) is now available to our users. We took all the necessary precautions to make it both safe and useful. Withdrawals can be made only to the addresses that were previously used and added by you a...Read more...

Can I send my Bitcoin mining payouts directly to my deposit address?

Yes, it is possible to send mining payouts directly to your CoinDeal wallet.Read more...

How long do withdrawals and deposits take?

Withdrawal and deposit times are dependent on the network of currency that you are trying to withdraw. Cryptocurrencies Withdrawal and deposit times are dependent on cryptocurrency network which you are trying to withdraw. Standard time of withdrawal/deposit is no longer than 1 hour. Please note ...Read more...

How to create SegWit (Bech32) BTC wallet address and why it is worth a while?

Before we describe how to create a SegWit Bitcoin address, you should know that there are two main reasons why you should do it. First of all, as an innovative exchange platform, we want to show our support to the SegWit adoption and therefore every BTC withdrawal done to a bech32 address will re...Read more...

How to use block explorers?

Each transaction you make in the ‘crypto world’ can be tracked online via so called ‘block explorers’. Some cryptos use their own web interface to do it, others use already existing websites. While every block explorer may look differently, they all share a common feature that allows you ...Read more...

I have deposited BTC to my account. Why are they not available in my wallet yet?

All BTC transactions need to be confirmed by ‘miners’ before they will land in your BTC wallet. You can check if your transaction was already confirmed by searching your sender or receiver address on https://btc.com/. If you are unable to find your BTC transaction there, it means the transact...Read more...

Is it possible to cancel a pending order?

Yes, it is possible to cancel a pending order. Remember, when you choose to cancel an order, it may happen that it has already been completed.Read more...

What are the limits for each tier of verification?

Depending on your account level there are different types of limits. Tier 1 STARTER Only crypto deposits and withdrawals are available. Unlimited deposits. Withdrawal limits are: up to 1,000 USD daily up to 20,000 USD monthly Tier 2 INTERMEDIATE Crypto and fiat deposits are available. Unlimited d...Read more...

What are the limits for FIAT deposits and withdrawals?

The amount you deposit or withdraw is limited according to your verification level. You can read more about it here: https://coindeal.com/support/article/limits/. The limits might also vary depending on the method of a deposit or a withdrawal. You can check exact limits below: EUR – deposit...Read more...

What other services apart from a bank transfer can be used for depositing and withdrawing FIAT currencies?

There are a few external services that can help you to deposit funds in your wallet and/or withdraw from the CoinDeal platform. Remember, withdrawal and deposit methods are different for every currency. More about methods and fees can be found here: CoinDeal fees and pricing SKRILL Skrill has bee...Read more...

Why is my deposit in pending status?

“Pending” status of your payment means that we have received your deposit and it is waiting to be finally credited to your wallet. It usually should not take more than 30 minutes. If after this time your deposit is still in pending status, please reach out to our Support Team!Read more...

Why is my deposit not available in my CoinDeal wallet yet?

Please remember that status “accepted” or “confirmed” does not always mean that a transaction has been sent from the platform you are using. Your operation can be “confirmed” meaning that it passed the internal validity checks, but was not released to the blockchain yet and, therefore...Read more...

All topics in category Exchange

Does CoinDeal have an API?

Yes, CoinDeal does have an API. You can find more details about the API via the link available on your profile page or you can simply click here. If you are looking for API Documentation follow this link: https://apigateway.coindeal.com/api/doc Frequently asked questions on API: 1. What do I need...Read more...

Galaxy Score

What is Galaxy Score? Galaxy Score is a metric used on https://coindeal.com, provided by a platform called LunarCrush and designed to help you to understand crypto-currencies’ movements. It uses artificial intelligence and machine learning to analyze data from dozens of sources to uncover valua...Read more...

How can I get a coin listed at CoinDeal?

To meet our users‘ needs, we will be launching voting for a new cryptocurrency. You can check the status of current voting by clicking on this link. If you can’t find your favourite coin, or you would like to add your own ICO, drop us an email at add@coindeal.com.Read more...

How do I contact the CoinDeal Support Team?

With our customers from all over the globe in mind, we gathered a group of multilingual enthusiasts who really care about the problems you encounter. Our Support Team is available for you 24/7, ready to assist you with well-informed opinions and expert advice! There are two ways to contact us: Yo...Read more...

How does affiliate partner program work?

Join affiliate partner program and earn on recommendations! How does it work? You need to create an account on CoinDeal and verify it. It is enough to verify your ID to receive the money you earned. Copy referral link available here. Send it all over the world! RECEIVE 20% OF YOUR INVITED FRIENDS...Read more...

How to buy Bitcoin using CoinDeal (with a credit card)?

Sometimes you may want to quickly buy BTC without needing to transfer FIATs or other funds to the cryptocurrency exchange site. As an innovate exchange platform, we wanted to make sure that you have such an option on CoinDeal. There are two ways to go. From the ‘Wallets’ view press ‘Buy wit...Read more...

How to deposit or withdraw via Epay.com?

E-pay.com is payment solution system giving the possibility to pay-in or payout in USD, EUR & GBP. In order to do this, you need to have a verified account at their website https://www.epay.com. You can as well visit their product guidelines page with more detailed instructions.Read more...

How to trade on the CoinDeal exchange platform?

Once you have the funds in your wallet, please visit a proper market. You need to find a trading pair of a currency you presently have and the one you want to obtain. All available trading pairs can be found here: Markets Use a search bar to find available pairs for your currency. There are [&hel...Read more...

Reading market charts

Use this option to choose the time range (in which the price was changing) you want to analyze. The smaller interval you select, the more information about price fluctuations will appear. Choose the best type of chart for you Fullscreen mode Choose the price range Charts courtesy of TradingView. ...Read more...

Residents and citizens of which US states can trade on CoinDeal?

Unfortunately, not all US citizens and residents can trade on CoinDeal yet. This is due to legal reasons as we do not have required licenses in order to operate in entire US. Citizens and residents of states listed below can already trade on our exchange: Idaho, Illinois, Indiana, Kansas, Montana...Read more...

Staking – what it is?

Staking stands for storing cryptocurrencies by blocking coins in your wallet for a fixed period of time for the sake of earning some interest. Commission you will be rewarded with depends on how much and how long you are staking. The longer the length of time and the bigger the amount, the higher...Read more...

What is OTC and how to use it to buy or sell crypto?

In simple words, you can imagine OTC (over-the-counter market) as a shop for instant buying or selling cryptos. You go in, you say that you want to purchase e.g. 2 BTC, the shopkeeper tells you how much it will cost and you decide whether to go for it or not. And it really is that […]Read more...

All topics in category Getting started

Acceptable Documents for Level 2 Verification

To upgrade to level Intermediate, you are required to fill out the AML questionnaire posted on our platform. Additionally, in order to confirm the address given in the profile, you will be asked to send the utility bill and official correspondence from your bank. Below you will find examples of d...Read more...

Can I create an account if I am underage?

Yes, you can create an account. However, if you are underage, you cannot trade on CoinDeal platform.Read more...

Deposit and withdrawal options

At CoinDeal, you can deposit and withdraw: Bitcoin, Ethereum, Ripple, Zcash, Litecoin,  Bitcoin Cash, Dash, Qtum, Nano, Verge, Bytecoin, Lisk, Deeponion, Futurocoin, Football Coin, Monero, DogeCoin, Tron, Stellar, Academy Token, Neo, Electra, Electroneum, Safex Token, Safex Cash, Bitcoin SV, LBR...Read more...

Do I need to get verified to use CoinDeal?

You do not need to verify your personal data to view the markets on the exchange. However, trading at CoinDeal is only possible when you go through the ID verification process (known as tier 1). This will allow you to deposit Cryptocurrencies, withdraw Cryptocurrencies and trade them on the excha...Read more...

Do you have a mobile version of CoinDeal?

Yes, if you go to coindeal.com on your tablet or smartphone, you will find a mobile-friendly page awaiting you there. Also, we have launched an app. The application is free, and access to it is quick and easy, thanks to pairing the device with your account through QR code. To pair the account wit...Read more...

How do I know what fee will be charged for my transactions?

Every time you are making a transaction of buying or selling at CoinDeal, we charge you a transaction fee. Check latest fees rates on fees subpage To make your trading easier our Support Team is waiting for your questions 24/7. We aim to create a new quality in cryptocurrencies exchange world.Read more...

How to create a corporate account at the exchange?

Corporate account option has been created for people who are running their own businesses and who would like to trade using the company funds. To create a corporate account, select “corporate account” option at the beginning of account registration. Then, fill out a representative’s per...Read more...

How to sign up and create an account?

To sign up you have to click Create account at the top right corner. In the registration window, please input your email address and your unique password. Remember, the password should have at least 8 characters, use upper and lower case letters, numbers and non-alphanumeric keys. Next, read and ...Read more...

In which countries is CoinDeal available?

CoinDeal is available worldwide, however, countries listed below cannot trade on our exchange just yet. List of countries: Afghanistan, American Samoa, Angola, Bahamas, Botswana, Burundi, Cambodia, Central African Republic, Chad, Congo, Cuba, Democratic Republic of Congo, Equatorial Guinea, Eritr...Read more...

Is CoinDeal regulated by any official institution?

Cryptocurrencies are still a subject of many discussions and doubts for national governments and banks. Luckily, the FinTech sector is rapidly evolving and countries like Malta do their best to offer their support to the crypto-business. This has led to an announcement that it will be possible to...Read more...

Is there a referral program available?

If you invite your friends to trade on CoinDeal, you will receive 20% of their trading fees as a reward for the recommendation. For more detailed information please go to: Affiliate programRead more...

Supported cryptocurrencies and fiat currencies

At this point, you can trade with Bitcoin, Bitcoin Cash ABC, Litecoin, Ethereum, Dash, Futurocoin, Qtum, Verge, Bytecoin, Lisk, Nano, Ripple, Deeponion, Stronghands, Draftcoin, Infinity Economics, Experience Points, X12 Coin, Bitcoin Token, Dogecoin, Monero, Tron, SL Token, Orbise10, EOS, Electro...Read more...

What are the key features of CoinDeal?

Native SegWit address support. Unlike other platforms, we allow depositing funds on Bech32 address. We are contributing to lightning Bitcoin network. We are doing everything to make your resources safer and transactions quicker. Many cryptocurrencies. CoinDeal will introduce new cryptos systemati...Read more...

What does CoinDeal do to make my account more secure?

Security is CoinDeal’s top priority. Our platform is secured by most advanced SSL standard incorporated together with Cloudflare security features. Users are protected by complex password requirements, mandatory 2FA and email confirmations needed for withdrawals and warnings about login attempt...Read more...

What is BECH32? Does CoinDeal support BECH32 wallets?

Bech32 is a native segwit address format. It was introduced by BIP173 as a SegWit address. Bech32 consist of around 42 signs and starts with bc1. For example: bc1qa5ndt07z2lu7r2kl6zrffw362chj74vse76lq5 Bech32 addresses are natively SegWit compatible. This means the transaction does not need extra...Read more...

What is Bitcoin?

Bitcoin has its ups and downs. But, for sure, the most popular cryptocurrency can surprise. That’s why it found its way to the hearts and wallets of many people. When Bitcoin was very young, you could get 1309 BTC for 1$. What may be interesting, the first transaction ever made in Bitcoin was a...Read more...

What is CoinDeal?

CoinDeal is a currency exchange platform where you can trade cryptocurrencies and FIAT currencies. Best security features combined with low fees make us very attractive for our users. To make your trading easier our Support Team is waiting for your questions 24/7. We aim to create new quality sta...Read more...

What makes us trustworthy?

CoinDeal has been established in March 2018, though the preparations started several months earlier in August 2017. During that time, the founding fathers of CoinDeal have already had plenty of experience in the crypto world. This includes the creation of BuyCoinNow.com in May 2017 – an onl...Read more...

Which CoinDeal social media channels can I follow?

To know more about CoinDeal and stay informed about current promotions and benefits – follow us on: Facebook, Twitter, Instagram, Youtube, LinkedIn, Telegram, Reddit.Read more...

All topics in category Security

2-Factor Authentication (2FA) Setup

What is 2-factor authentication? It is a procedure introduced to ensure that only you can access your account – it is possible because you download an app which generates one-time passwords (OTP) on your mobile. Only after providing this code will you be able to access your account (meaning...Read more...

AML/KYC

We are compliant with Anti-Money Laundering and Know Your Customer regulations – both local and international. This means that every registered person’s data for active accounts is held by us and is checked before and during the transaction to assess the risks connected to it and to p...Read more...

An unknown login was detected on my account. My account may have been compromised. What should I do?

In this case, take the following steps: Log in to your account and then change your password. You will find detailed instructions on how to change your password here: How can I change my password? We recommend that you change your password in your email inbox. Please contact the Support team R...Read more...

Do you allow VPN/Tor connections?

We do allow VPN and TOR connections.Read more...

Does CoinDeal hold full reserves?

CoinDeal holds full reservers of users’ money as one of many aspects of users’ security. Standards that we keep in order to secure our users’ security – our highest priority.Read more...

How can I make my account more secure?

CoinDeal treats security as a top priority. In case you are not certain of the security of your account, reach out to our Support Team. Please remember that CoinDeal Team staff will never ask for your password. However, there are a few steps which can help you to protect your account: use complex...Read more...

IP White List

Whitelisting is the practice of identifying entities that are provided a particular privilege, service, mobility, access or recognition. Entities on the list will be accepted, approved and/or recognized. Whitelisting is the reverse of blacklisting, the practice of identifying entities that are de...Read more...

What are the Password format requirements?

Password requirements: Minimum length is 8 characters It must contain at least one special character It must contain lowercase and uppercase letters It must contain at least one digit It cannot be or contain part of an e-mail address Keep in mind that our guidelines are designed to help you creat...Read more...

What do I do if my phone is lost or damaged and I had Two-factor authentication on it?

You have the same phone number as you did while registering: While logging in to your account, below the 2FA field, select Recover lost GA. Enter the code sent via SMS. Scan new QR code. The rest of the process will be the same as after the first configuration of 2FA app. Here you can […]Read more...

What does CoinDeal do to secure my personal information?

Security is CoinDeal’s top priority. Our platform is secured by most advanced SSL standard incorporated together with Cloudflare security features. Users are protected by complex password requirements, mandatory 2FA and email confirmations needed for withdrawals and warnings about login attempt...Read more...

What does Identity Verification process look like?

The verification process is done with the help of automated system and, while it normally takes a few minutes to complete, in rare cases it may take up to a couple of days (in case of the manual verification needed). This is often caused by unreadable documents that were provided. Therefore, to m...Read more...

All topics in category Technical issues

How to move your 2FA codes to a new device?

You have the same phone number as you did while registering: While logging in to your account, below the 2FA field, select Recover lost GA. Enter the code sent via SMS. Scan new QR code. The rest of the process will be the same as after the first configuration of 2FA app. You have different [&hel...Read more...

I haven’t received my account activation email

If you have not received activation email, we have some advices: check the spam folder – the email could be wrongly assigned by your email provider be patient, it is normal to receive this email in a few minutes after registration check if you typed your email address correctly by trying to...Read more...

Why is my CoinDeal page not working properly?

You can log in to coindeal.com using a whole variety of devices and browsers. We also have a mobile-friendly version of our platform. If you are experiencing any technical difficulties though, please log in on Google Chrome web browser with which CoinDeal is the most compatible. Be aware that som...Read more...