Read more about our security standards

Privacy Policy - valid from March 30, 2020

Dear User!
Every day we make sure that the use of our exchange is comfortable and safe for you. For this reason, we provide you with important information about how the data collected during your registration and use of the exchange is processed.

We know how important privacy and safety are to you, that’s why in the Privacy Policy we explain what rights you have, which of your data we collect and why, and how we use it, so you can be sure that it is safe with us…

Read full Privacy Policy document

Terms & Conditions - valid from November 25, 2019

The following terms shall be understood as follows:

  1. Regulations – these Regulations, specifying, in particular, the principles of concluding remote contracts with or through Website as well as the principles of performance of these contracts, the rights and obligations of the Service Provider and the User, and the principles of the complaint procedure
  2. Service Provider – COINDEAL LIMITED – a company registered in the Republic of Malta under the number C 88465, under the address Villa Malitah, Mediterranean Street, The Village, St. Julians STJ 1870, Malta. The income tax number is 999456434 and the VAT number is MT 2563-7720…

Read full Terms & Conditions document

AML & KYC Policy - valid from November 25, 2019

Having regard for the safety of the users and due to the legal requirements of the Republic of Malta, The European Union, The Unity States of America and other countries, CoinDeal Limited has implemented and started to use KYC policy (customer’s identification), AML / CTF (combating money-laundering and terrorist financing) as it is required from banks and other financial institutions…

Read full AML & KYC Policy document

More Regulations - all the latest regulations

Here you will find all the regulations of additional activities carried out by our company, in a form to download.

  • Terms of Staking
  • OTC regulations
  • Voting regulations
  • Affiliate Program regulations
  • Terms & Conditions of CoinDeal Card pre-order
  • Terms & Conditions of the Ambassador Program
  • Social media contents regulations

and more…

See all the additional Regulations

Valid from November 25, 2019

Know Your Customer (KYC)
Customer Due Diligence (CDD) Policy

Purpose


The purpose of KYC/CDD is to prevent financial services providers from being used, intentionally or unintentionally, by criminal elements for money laundering activities. KYC/CDD policies enable financial services providers to know or understand their customers and their financial dealings.

Overview: The KYC/CDD Policy identifies the specific customer and transaction information collected and recorded, as well as the verification of customer identification and government filings in accordance with regulatory expectations.

Summary: CoinDeal Limited (“CoinDeal”) collects and records certain information from every customer that completes a transaction, utilizes a risk-based approach to verify the identity of customers and customer-provided information, and records transaction information, customer identification, and verification methods.

Exceptions


CoinDeal will not grant any exceptions to its KYC/CDD Policy without the written approval of the BSA Compliance Officer.

CoinDeal will not execute the customer-requested transaction under the following circumstances: (1) the customer is unable to provide the requisite information, (2) the customer is unable to present an unexpired government-issued photo identification, (3) CoinDeal is otherwise unfamiliar with the type of documentation or identification presented, (4) CoinDeal cannot form a reasonable belief as to the true identity of the customer, and/or (5) the customer presents identification issued by state within which CoinDeal is not licensed or otherwise permitted to engage in money transmitter activities.

If a prospective or existing customer either refuses to provide the information described below upon request or appears to have intentionally provided misleading information, CoinDeal will not conduct the transaction and, after considering the risks involved, may block all future customer transactions. In either case, the BSA Compliance Officer will be notified and determine whether a Suspicious Activity Report (“SAR”) is warranted.

Discretion


In an effort to maintain a risk-based approach, CoinDeal may require any customer, at its discretion, to provide additional pieces of information and identification above and beyond the minimum criteria set forth within this policy.

Details


The KYC/CDD for individual and non-individual customers are detailed below.

INDIVIDUAL: Individual Customer

CoinDeal will collect, record, and maintain the following information from customers

  1. Full name
  2. Physical address
  3. Date of birth
  4. Email address
  5. Mobile phone number
  6. Government-issued photo identification, unexpired
  7. Selfie picture of customer
  8. Country of residence
  9. Cryptocurrencies (e.g. BTC, LTC)
  10. Currency amount (crypto, fiat-equivalent)
  11. Wallet address – source
  12. Wallet address – destination
  13. Geolocation data
  14. Attestation and agreement to “Terms of Service” and/or other disclosures

Additional action(s)

  1. OFAC screening
  2. Other watchlist screening
  3. Politically Exposed Person (PEP) screening
  4. Non-documentary and/or documentary verification of customer information, including identification
  5. Geolocation analysis
  6. Proof of residency (e.g. utility bill)
  7. Secondary proof of residency (e.g. bank statement)
  8. Tax identification number (e.g., SSN, ITIN)
  9. Sources of funds
  10. Sources of income
  11. Completed CDD Questionnaire
  12. Review of blockchain explorer data
  13. Review of completed CDD Questionnaire
  14. Referral for enhanced due diligence (EDD)

Business: Non-Individual Customer

CoinDeal will collect, record, and maintain the following information from any non-individual customer. Certificate of good standing or copies of memorandum of association or memorandum of partnership/articles of partnership or articles of incorporation confirming non-individual customer shareholders statement and rights for representation will be requested every six months.

  1. Entity legal name
  2. Registered address
  3. Business address (if different, no P.O. boxes)
  4. Phone number (preferably fixed line)
  5. Copy of bank statement (not older than 3 months)
  6. Corporate identification number
  7. Entity type
  8. Copies of Memorandum of association or Memorandum of partnership / Articles of partnership or Articles of incorporation (not older than 3 months)
  9. Certificate of good standing (not older than 3 months)
  10. Country of domicile
  11. Other business documents with legal address (e.g., utility bill, lease agreement, fixed-line invoice) (not older than 3 months)
  12. Nature of business
  13. Legal names of directors
  14. Legal names of officers
  15. Legal names of all shareholders with >25% equity (see “Additional action(s)”)
  16. Legal name and phone number of the primary contact
  17. Sources of funds
  18. Completed CDD Questionnaire
  19. Cryptocurrencies (e.g. BTC, LTC)
  20. Currency amount (crypto, fiat-equivalent)
  21. Wallet address – source
  22. Wallet address – destination
  23. Geolocation data
  24. Attestation and agreement to “Terms of Service” and/or other disclosures

Additional action(s)

  1. OFAC screening
  2. Other watchlist screening
  3. Politically Exposed Person (PEP) screening
  4. Non-documentary and/or documentary verification of customer information, including identification
  5. Geolocation analysis
  6. Review of blockchain explorer data
  7. Verification customer is not a “financial institution” under the Bank Secrecy Act
  8. Review of completed CDD Questionnaire