Proceso de verificación. ¿Qué pasos debo seguir para actualizar mi cuenta?

In compliance with new AML and KYC policies and procedures, we have decided to create three levels of the verification process for all our users.

With each next level, our users will expand their range of trading possibilities on our platform. More on limits applied on each level can be found HERE.

Level 3 was created with our the most active users in mind so they can unleash the full potential of their account and enjoy unlimited trading.

IMPORTANT! New procedures will apply to ALL our users, both new ones and those already verified. Read till the end of the article to find out more about the steps you need to take to upgrade your account.


To get the basic access to our platform, you will be asked to go through national ID verification and provide us with information about your actual residential address.

Please click HERE to read more about how to go through the ID verification process smoothly.



To upgrade to this level, you are required to fill out the AML questionnaire posted on our platform and submit the following official documents:

  • a utility bill issued under your name and the address of residence you provided in STARTER.
  • a recent bank statement issued under your name and address;

HERE you can read more about the requirements for those documents

Keep in mind, the address of residence should be the same on both documents and should correspond with your actual address of living.

If you want to change the address in your profile, please contact our Support Team for help via e-mail (, Live Chat and/or Submit a Request form below.



Be informed that it differs for our private and corporate users.

For individual accounts:

Passing this level will unleash the full potential of your account and it is literally a few steps away only!

You will have to:

  • contact our Support Team for a video verification;
  • provide us with your source of funds and proof of income – HERE you can read more about it

For corporate accounts:

To finish your company verification process and get unlimited access to trading on our platform, please follow HERE.

What if my account was already fully verified?

Since you have already provided us with either a bank statement (confirmation of a bank transfer/a bank statement) or a utility bill (TV or internet subscription bill, a document from an insurance agency, a bill for gas, water, electricity or utilities) , you will be requested to send us only the one which is missing! Our Support Team will be there for you to help you finish a new verification process smoothly. We will be waiting for your question and/or additional documents via e-mail at or on Live Chat.