Read more about our security standards

Privacy Policy

Dear User!
Every day we make sure that the use of our exchange is comfortable and safe for you. For this reason, we provide you with important information about how the data collected during your registration and use of the exchange is processed.

We know how important privacy and safety are to you, that’s why in the Privacy Policy we explain what rights you have, which of your data we collect and why, and how we use it, so you can be sure that it is safe with us…

Read full Privacy Policy document

Terms & Conditions

The following terms shall be understood as follows:

  1. Regulations – these Regulations, specifying, in particular, the principles of concluding remote contracts with or through Website as well as the principles of performance of these contracts, the rights and obligations of the Service Provider and the User, and the principles of the complaint procedure
  2. Service Provider – COINDEAL LIMITED – a company registered in the Republic of Malta under the number C 88465, under the address Villa Malitah, Mediterranean Street, The Village, St. Julians STJ 1870, Malta. The income tax number is 999456434 and the VAT number is MT 2563-7720…

Read full Terms & Conditions document

Corporate KYC

Having regard for the safety of the users and due to the legal requirements of the Republic of Malta, The European Union, The Unity States of America and other countries, CoinDeal Limited has implemented and started to use KYC policy (customer’s identification), AML / CTF (combating money-laundering and terrorist financing) as it is required from banks and other financial institutions…

Read full Corporate KYC document

More Regulations

Here you will find all the regulations of additional activities carried out by our company, in a form to download.

  • Terms of Staking
  • OTC regulations
  • Voting regulations
  • Affiliate Program regulations
  • Terms & Conditions of CoinDeal Card pre-order
  • Terms & Conditions of the Ambassador Program
  • Social media contents regulations

and more…

See all the additional Regulations

Valid from November 25, 2019

AML & KYC Policy

Having regard for the safety of the users and due to the legal requirements of the Republic of Malta, The European Union, The Unity States of America and other countries, CoinDeal Limited has implemented and started to use KYC policy (customer’s identification), AML / CTF (combating money-laundering and terrorist financing) as it is required from banks and other financial institutions.

The purpose of those policies is an effective combating of money-laundering and terrorist financing (AML / CTF) on our exchange by proper identification of actual users of our accounts and supervision of their transactions. We shall identify and cease transactions made not only to purchase/sell a cryptocurrency but made mainly to hide the criminal origin of money, finance illegal activity or other unlawful behaviours.

Specific provisions of our policies are confidential and for internal use only, in order to prevent their avoidance by dishonest or fraudulent users. We would like to introduce to you some of the general rules and stipulations of our policies which directly concern you and affect the services we render.

User’s identification


In the first place, we are obliged to identify, beyond a reasonable doubt, the identity of persons enabled to do transactions on our exchange. This is the reason why we collect ID scans, which authenticity is verified with special software of professional external providers.

We require sending “selfie” or your recording with ID document in order to preclude the possibility of using your documents by someone else. Verification of your likeness to the photo from your ID is made with the use of special software of professional external providers or, in case of doubts, done manually by our customer support services.

In case of any doubts, our customer support team will contact you to explain any concerns and solve the issues that arose.

If we cannot determine, beyond a reasonable doubt, that the documents you provided belong to you and are the authentic we won’t be able to let you execute any transactions.

User’s identification – Companies


In case of all legal entities (companies), the procedure is more stringent and depends on the company’s structure, country, etc. Primarily, we need to establish who is the owner of the company, who can represent it, where the company is based and what is the business of the company.

Since standards regarding governmental documentation of legal entities are different in each country, every time the verification of such users is doing “manually” and is considerably more time-consuming.

Transactions’ monitoring and supervision


Using our proprietary software we also analyse all transactions that take place on our exchange looking for suspicious and unusual behaviours. Such selected transactions are analysed by our AML specialists and evaluated if they do not provide significant AML / CTF risks or if they needed to be ceased and clarified with the User.

Additional verification


When your trade volume rises, our AML / CTF verification duties increase as well. The same happens when your transactions are “flagged” as suspicious or unusual, or our verification of your personal results in qualifying you as a person imposing significant AML / CTF risk.

In such cases, we can require additional documentation proving your real, exact place of residence, education, occupation, as well as the source of money you are using on the exchange.

Unfortunately, If our AML specialists decide information received from you don’t clarify our doubts, we will be obliged to end our cooperation with you or even report your transactions to relevant authorities.

Basic AM / CTF Rules


Our operating rules include inter alia as follows:

  1. CoinDeal does not accept cash deposits or cash withdrawals in any cases.
  2. CoinDeal does not accept any third parties’ deposits on the user’s account, managing the account on behalf of somebody, joint or shared accounts, etc.
  3. CoinDeal does not allow any exceptions in the field of documentation required from users.
  4. CoinDeal reserves the right to refuse to process the User’s transaction at any time, in case of suspicion of AML / CTF risk.
  5. In accordance with the international law, we are not obliged (or even forbidden) to inform our clients, if we report their behaviours as suspicious to relevant authorities.

Sanctioned countries


In accordance with our policies we do not open accounts and do not process transactions for citizens and residents of, as well as people staying in, countries where transactions are prohibited by international sanctions or their internal law regulations, or countries which based on various criteria selected by our AML team (for example Corruption Perceptions Index by Transparency International, FATF warnings, countries with weak anti-money laundering and terrorist financing regimes determined by European Commission) impose high AML / CTF high risk.

Currently, these countries are:
Afghanistan, American Samoa, Angola, Bahamas, Botswana, Burundi, Cambodia, Central African Republic, Chad, Congo, Cuba, Democratic Republic of Congo, Equatorial Guinea, Eritrea, Ethiopia, Ghana, Guam, Guinea Bissau, Iran, Iraq, North Korea, Lebanon, Libya, Mali, Nigeria, Pakistan, Panama, Puerto Rico, Samoa, Saudi Arabia, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria, Trinidad and Tobago, Tunisia, Venezuela, Yemen, Zimbabwe, USA (some states).

Tiers of KYC verification


When your trade volume rise AML / CTF risk increases as well. That is why we have to introduce proper safety and verification procedures. As a result, we introduced three Tier verification system, based on the general rule that the more money (or cryptocurrencies) you deposit or want to withdraw the more information about you and your funds we need to exclude AML / CTF risks (as we are required by law).

You should remember that this model is a result of the work and experience of our AML team and can be changed as the legal requirements of countries changes as well as a result of gaining new knowledge and experience. In particular transition, limits may change due to periodical audits and verification of efficiency of our procedures. We will keep you updated if any changes would influence your situation.

Current and previous versions of the Procedure & KYC


  • Procedure & KYC (25.11.2019) – download
  • Procedure & KYC (29.09.2018) – download